General Questions
- How can I reach out to customer service regarding my order or subscription inquiries?
- How can I reach out to customer service with inquiries about the products?
- How long does it take for customer service to respond to my ticket?
- What is your privacy policy?
- How can I unsubscribe from your marketing emails?
- I would like to receive a donation for a charitable event I am hosting. How do I qualify?
Ordering Information
- What is the ordering process for your store?
- Why are there different time frames for processing and shipping?
- How can I place my order?
- I want to purchase an item that is out of stock. Can this be done?
- Why was my order canceled?
- I received a notification that an item was back in stock, but when I went to purchase it, it was sold out again. Can I still purchase this?
Shipping, Order Tracking, and Delivery information
- When will I receive my item?
- Where do you ship from?
- Do you ship internationally?
- What is your general shipping policy?
- My order says that it has shipped, but the tracking information has not been updated or says pre-shipment or “preparing to ship”.
- I placed multiple orders; can I combine the orders to pay less shipping?
Cancellations and Changes
- I just placed my order; can I cancel it?
- Can I change the address on my order after it has been submitted?
- How can I update my address if a shipping label has been created?
- I ordered the wrong product! Can you please update this for me?
- I need to add an extra item to my order. Can you update this for me?
Returns and Exchanges
Payment Information
Coupon Codes and Discounts
- Do you offer discounts for veterans or active military?
- I signed up for the newsletter, but I never received my welcome coupon.
- How can I apply a coupon or discount code to my order?
- My coupon code didn’t apply to my order!
- Can I use multiple discount codes in my order?
- I forgot to include my discount code when I placed my order. Can you add this code for me?
Gift Cards
Gift Wrapping and Messaging
Product Information
- What measures have you taken in response to Covid 19?
- Do you use only organic ingredients in your products?
- Where can I find your products?
- What if I can no longer find my favorite product on the website?
- Is your packaging recyclable or compostable?
- Are your products gluten-free?
My Subscription
- How do I set up and log into my customer subscription account?
- How do I update my billing information or email?
- How do I update my shipping address?
- How do I update my existing shipping address?
- How do I skip a delivery?
- How do I edit my next order date?